TERMS AND CONDITIONS
Acceptance
All bookings accepted by Zenzele River Lodge are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a deposit also indicates acceptance of these Terms and Conditions.
General
Staying at Zenzele River Lodge is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced unit as their only or principal home.
Lodge vehicles must be used for game drives. No private vehicles allowed on the ranch for game drives. Any bushwalks/ mountain biking will be at own risk. Adhere to the speed limit of 20km/h at all times. No alcohol may be brought onto the premises unless arranged with reservation office. All children are the responsibility of the parents as crocodiles and hippo’s and other dangerous animals are seen from time to time.
Reservations & Payment
Your booking is only confirmed when we email written confirmation of booking following receipt of payment of the deposit. When a booking is made, 50% of the total invoice is required in advance to confirm the reservation. The balance (if any), of the booking charge, is to be paid seven (7) days prior to the arrival date or as per arrangement with the reservation office. If we do not receive full payment by this time, the reservation may be cancelled and a percentage of the deposit withheld. The Client/Guest may be liable for the balance of the booking. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. Under no circumstances will accommodation be provided until we have received full payment of the booking. Failure to pay in accordance with the agreed terms of payment may result in loss of your booking.
Cancellation Policy
Cancellations must be notified to us in writing. A change of arrival date or departure date by the Client/Guest may be treated as a cancellation and rebooking. We recommend that the Client/Guest insures against cancellation.
45 – 15 days - 50 % of the total amount is forfeited
14 – 07 days - 80 % of the total amount is forfeited
7 days or less - 100 % of the total amount is forfeited
Refunds
No refunds for any portion of time or booking period not used.
Arrivals & Departures
Rooms and cottages are available for occupation after 13:00h on the day of arrival. Rooms must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced unit beyond 10:00h, a full day's rental may be charged to the Client/Guest. Early arrival and late departures are possible if the room concerned is not required.
Broadband
Broadband internet access is provided at the main lodge on request and only available at wifi hotspot area or conference facilities. Although we will endeavour to assist with any connection problems, Zenzele River Lodge accepts no responsibility for the inability to connect to this facility or to reception problems due to weather or service provider problems.
Property Use & Conditions
The Client/Guest is responsible for taking all reasonable care of the premises. Any breakage or damage must be reported to us without delay. Zenzele River Lodge will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the lodge or its grounds. Smoking is not permitted in the chalets/suites or rooms.
Disclaimer
The information contained in this website is provided by Zenzele River Lodge and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website, you are able to link to other websites which are not under the control of Zenzele River Lodge.
We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Zenzele River Lodge takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Privacy Statement
What Personal Information do we collect?
We collect personal information that you choose to provide voluntarily when using our web site and mobile applications. This information are as follows:
Main Contact Name
Phone *
Email *
Address *
City *
Country *
Estimated Time of Arrival *
Additional Request
This information goes into our property management system to accommodate your booking. We do not share this information to any other party. We may also ask for personal information when you contact our reservations department. This will allow us to protect your confidentiality by verifying your identity.
Following a stay at our lodge, your information is collected and stored by our lodge, and subsequently transferred to a centralized database. Your business with us is valued and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits. You may "opt-out" or choose to be excluded from these communications by noting this on your guest registration during your stay or by contacting our office. We will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.
Some of our promotional offers have a "Tell A Friend" feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.
Security of Personal Information
Zenzele River Lodge is deeply committed to your security. We use state-of-the-art technology to keep your personal information as secure as possible.
Online information supplied for the payment of deposits
SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.
The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
True Site is subject to the Relying Party Agreement.
Please visit GeoTrust for more information about Internet trust services.